Terms & Conditions, FAQ and Return Policy. 

All U.S. Flags and American Flag sets are shipped ASAP once an order is placed. Please visit our Contact Us page to request more information.

Legal Notice

All notices from Flag One to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Flag One shall be made either by regular mail, sent to the address we provide on our Web site, or first class mail to our address at: 1901 E. Osborn Rd., Phoenix, AZ 85016
Delivery shall be deemed to have been made by You to Flag One five (5) days after the date sent.

Copyright Notice

All content appearing on this Web site is the property of:
Flag One, or used with permission for use by Flag One.
Copyright © 2016 Flag One. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2016 Flag One. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Flag One. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Flag One or any third party, except as expressly granted herein.

Terms of Use

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Flag One and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Flag One believes that customer conduct violates applicable law or is harmful to the interests of Flag One and its subsidiaries.
All quotes for flags or commercial flagpoles are valid for 30 days unless otherwise noted.

Privacy Policy

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Flag One and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Flag One believes that customer conduct violates applicable law or is harmful to the interests of Flag One and its subsidiaries.

Shipping and Delivery

At this time, Flag One ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Flag One ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. Sets may take longer to ship due to the size of the packages. Commercial size flags may also take a little longer to arrive due to being overweight.

International

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Flag One is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Sales Tax

Flag One charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped. All items shipped to an Arizona address will be charged 8.6% sales tax if shipped to an address in Arizona. All commercial flagpole sales to Arizona will be accessed sales tax for the county / jurisdiction of the delivery location via semi-trailer / carrier.
Non-profit organizations, or for items for resale, please provide proper documentation to have sales tax removed. These orders cannot be placed online. Please contact us to process your order for resale or a tax-exempt organization.

Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Flag One makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Flag One SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Flag One BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
-- OR Depending on State --
The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Flag One.
The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Flag One is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.
The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Flag One.
The inclusion of material on this server does not imply any endorsement by Flag One, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.
A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Flag One tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

Return Policy

You may purchase merchandise from this Web site by using any one of the payment options listed on our website. Flag One reserves the right to change its payment procedures at any time without prior notice to you. 
All items are inspected after manufacturing and before shipping. Returns do require an Return Goods Authorization (RGA). Due to the nature of the products being used in all weather conditions, only items with defects may be returned. Unopened flag packages may be returned with an RGA. (We have had only 1 defective return since 1997.)
All returns must be requested within 30 days of purchase date and returned in original packaging of the product, unopened. Please note the RGA number on the lower left corner of the package.

Miscellaneous
VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Flag One and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Flag One shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court - District of Arizona - Phoenix, AZ. Both parties expressly waive a trial by jury.
MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Flag One with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Flag One with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Flag One. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.
Please visit our Contact Us page to request more information.